UniFi Talk has taken a major step forward, bringing a refined user experience that blends powerful communication with seamless system control. We have improved every touch point, for end users with a single desk phone and administrators operating hundreds of devices.
A Simpler, Smarter Phone Experience
The redesigned phone user interface makes everyday operations feel effortless, from the first setup to managing busy call environments.
- Faster onboarding for new users and teams
- Streamlined interface reduces training time
- Built for handling high call volumes without friction
- Intuitive navigation improves daily productivity
Optimized UI design reduces interaction latency while improving operator efficiency.
Crystal Clear Audio That Performs
Audio quality has been significantly enhanced, delivering clearer conversations no matter where phones are installed.
- Advanced noise suppression minimizes background distractions for callers
- Refined gain control ensures consistent voice levels
- Improved speaker and microphone clarity for both internal and external calls
- Better performance in noisy or dynamic settings
Enhanced DSP tuning ensures consistent audio fidelity across variable acoustic environments.
Built for Power Users and Growing Teams
Multi-line support empowers users to handle multiple conversations without complexity.
- Manage several calls simultaneously with ease
- Ideal for support teams and high-demand roles, including remote users with Teleport VPN support
- Smooth switching between active conversations with just a tap
- Increased team responsiveness during peak hours
Multi-line session handling enables efficient parallel call processing without complex PBX configuration.
Smarter Call Management with Advanced Features
The rebuilt Talk application introduces powerful tools designed for modern team and admin workflows.
- Upgraded Smart Attendant improves call routing accuracy with extensive customization
- Native call queueing ensures seamless customer flow
- Call recording with centralized archiving for easy access, including optional transcription with PII redaction.
- Ready for automation and agent-driven workflows
Centralized call orchestration enhances routing logic and data accessibility across the system.
More Than Just a Phone
UniFi phones now act as control hubs, extending beyond communication into full UniFi application interactions. Even with a separate UNVR, UniFi Talk phones allow easy access to colocated console applications.
- Access Protect cameras instantly from the phone interface
- Control Access door locks with a single tap
- Unified control point for security and communication
- Enhanced situational awareness across your network
Integrated device control leverages UniFi physical security for real-time system observation.
UniFi Talk is evolving faster than ever, giving admins the depth of control they need for fleet deployments and users a powerfully simple communication interface for calls and the UniFI ecosystem itself.
